Find out when people can’t sign up

We check that your sign-up page opens and shows its email box. We never fill in the form, so we never make fake accounts. If the page stops working, we send you a picture of the page and a fix to paste into your AI tool. On Pro and Business, some alerts also have a Fix it for me button: press it and Heedza opens the fix on GitHub for you to approve.

How the sign-up check works

  1. We open your home page the way a visitor does and follow links such as “Sign up”, “Get started” or “Create account”.
  2. We save the sign-up page we find.
  3. On each check, we open that page again and look for the email box.
  4. If the page doesn’t open or the email box is missing, you get an alert. A passing check shows as “Sign-up page: Opened and showed what it should. Working”.

Why sign-up pages stop working

In apps built with AI tools, a prompt about one page can change another. Common causes:

  • A prompt removes or renames the sign-up page.
  • A setting is missing on the live site, so the page shows an error instead of the form.
  • A build error means the last working version isn’t what’s live.

Visitors who can’t sign up usually leave without telling you.

How often we check

PlanPrice per monthSitesOnline checkPage checks
Free$01Every 5 minutesOnce a day
Solo$92Every minuteEvery hour
Starter$195Every minuteEvery hour
Pro$3912Every 30 secondsEvery 30 minutes
Business$9930Every 30 secondsEvery 15 minutes

What it doesn’t do

  • It doesn’t make accounts. It never fills in or sends the form, so a sign-up that fails after the button is pressed (for example a database error or a confirmation email that never arrives) isn’t found.
  • A sign-up form that opens in a pop-up without its own page address may not be found.

Questions

How do I know if my Supabase sign-up is broken?

Sign up with a new email address in a private window, then check that the confirmation email arrives. Heedza checks that your sign-up page opens and shows its email box, once a day on Free and up to every 15 minutes on paid plans. It never sends the form, so it can’t tell you whether the email arrives. Test that part yourself after each change. See customers can’t sign up or log in.

Will Heedza add test users to my database?

No. It never sends the form, so no user is made.

My sign-up fails after I press the button. Can Heedza find that?

No, because it never presses the button. Our guides cover the common causes, such as “Database error saving new user”.

What if my sign-up page moves?

Each check follows the links on your home page again. If your home page links to the new address, Heedza checks the new page.

Answers to common problems

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