Why customers find out first
A site can break without you changing anything: a bill or credits run out, a database is paused, a domain runs out, or a setting is missing on the live site. It can also break right after a change, when an AI tool edits one page and something else stops working (see I asked my AI tool for a small change and something else broke).
If nobody checks the live site, the first person to notice is a visitor. Most visitors leave without telling you.
The two checks that catch it
- An online check. It asks for your home page every few minutes or seconds. If the site doesn’t answer, shows an error page, or takes too long, you hear about it.
- A page check. It opens your sign-up, log-in and payment pages like a visitor and looks for the email box, the form or the Pay button. This catches a site that is online but no longer works for customers (see My uptime check is green but checkout is broken).
Also keep an eye on the dates your domain and your https certificate (what lets your site open with https) run out. When either lapses, the whole site goes offline.
For agencies: the alert should come to you
If you look after client sites, you want to know before the client does, so the alert must go to you. Put every client site in one place, so you aren’t checking each one by hand.
When a client site breaks, you can fix it or tell the client first, with a picture of the page and what was missing. Afterwards you can show the client that the site is working again: see Show a client their site is working, without a login.
How Heedza does this, and what it cannot see
Heedza checks that your site is online every 5 minutes on Free, every minute on Solo and Starter, and every 30 seconds on Pro and Business. It opens your home, sign-up, log-in and payment pages once a day on Free and up to every 15 minutes on Business, and again soon after it sees a new version go live. If a check fails twice in a row, you get an alert by email, and on paid plans also to Slack, Telegram or a webhook (we send the alert to a web address you choose; for developers). The alert has a picture of the page and a fix to paste into your AI tool. You get another message when the site is back.
It also reminds you 14, 7, 3 and 1 day before your domain or https certificate runs out.
Heedza cannot see what happens after a form is sent, because it never signs in, fills in forms or pays. It cannot tell you whether a confirmation email arrives or a payment goes through. Test those yourself after each change.
Agencies can check up to 30 client sites from one account on Business. See Heedza for agencies.
Let Heedza check this for you. Heedza’s plan for agencies checks up to 30 client sites from one dashboard, sends the alerts to you, and gives you white label client reports and status pages on Business. It never logs in or fills in forms, so it can’t see errors that only show after that.
Made with Lovable, Bolt, Replit, Cursor or v0? Free for 1 site: start free or see prices.