What should a website care plan include for monitoring?

Checked on

At least five checks: that the site is online, reminders before the domain and https certificate run out, that the sign-up, log-in and payment pages still work, that no secret keys or private files are visible to visitors, and a report the client can read. Backups, software updates and design changes are separate jobs, so plan them separately.

The monitoring checklist

  1. Online check. Is the site answering? For a paying client, every minute or less is common.
  2. Domain and certificate reminders. A lapsed domain or https certificate (what lets the site open with https) takes the whole site offline.
  3. Key pages. Do the sign-up, log-in and payment pages still open and show their forms? A site can be online while these are broken.
  4. Things visitors shouldn’t see. Secret keys left in the page code, and private files such as .env (a settings file) that anyone can download.
  5. A report for the client. Something the client can open to see that the site works, without asking you.

Why AI-made apps need the page checks

Clients often keep editing an app with an AI tool after you hand it over. One prompt can change a page nobody asked about (see My client keeps editing the app with AI and breaking it). Checking the key pages after every new version and on a schedule catches this.

What to plan separately

  • Backups of the site and its database.
  • Updates to the software, plugins and packages the site uses.
  • Speed work, design changes and new features.
  • Testing that a real sign-up, log-in or payment goes through, end to end.

What Heedza covers in a care plan

Heedza covers the five checks above. On Business, $99 a month for 30 client sites, each site gets an online check every 30 seconds, page checks every 15 minutes, the security checks, reminders 14, 7, 3 and 1 day before the domain or certificate runs out, and a share link and status page for the client. On the Business plan, the shared report and status page are white label: your agency’s logo, name and colour are at the top, and a small line “Checks run by Heedza” stays at the bottom. The address stays on heedza.com, and alerts come from Heedza to you. There is no option for your own domain or for emails sent under your agency’s name.

Heedza doesn’t make backups, update software or test a real payment, because it never signs in, fills in forms or pays. See Heedza for agencies.

Let Heedza check this for you. Heedza’s plan for agencies checks up to 30 client sites from one dashboard, sends the alerts to you, and gives you white label client reports and status pages on Business. It never logs in or fills in forms, so it can’t see errors that only show after that.

Made with Lovable, Bolt, Replit, Cursor or v0? Free for 1 site: start free or see prices.

More questions

How much should monitoring add to a care plan?

That depends on your prices. As a guide to your own cost, Heedza Business is $99 a month for 30 sites, about $3.30 a site each month.

Can the client get the alerts directly?

Not in Heedza. Alerts go to your account. Clients see the report and status page links you send.

Does Heedza check the site’s speed?

It records how fast the home page answers, and shows the time online and response time for 24 hours, 7 days and 30 days. It doesn’t write speed reports or make the site faster.